Deliveries are carried out by our chosen couriers DHL and Royal Mail. We reserve the right to change the courier we use without prior notification.
We reserve the right to extend the delivery timeframe stated which may vary based on
1. stock availability.
2. errors with your delivery address.
3. the day of the week that you place your order.
4. accidental circumstances which affect the couriers delivery capabilities.
We cannot be held responsible for delays, which occur outside our control, regarding the delivery of your goods.
You will be notified of your delivery schedule to the email and mobile address you provide on your account or at checkout. It is your responsibility to ensure these are up to date.
You must report any damages, non-receipt or other problems with your delivery within 7 days of the scheduled delivery by email. Please note that you are responsible for correctly storing the products upon receipt. We cannot be held responsible for damages caused by improper storage conditions, nor for products that have passed their best before dates.
In the case of non-receipt of an item which has been delivered and left safe or with a neighbour, a credit or replacement will be issued. You will not be eligible for a refund of the order under these circumstances alone.
We reserve the right to cancel and refund your order due to problems with delivery to you area.
We do not offer a satisfaction guarantee. If you are dissatisfied with the product we do not accept returns nor do we offer refunds.
You must notify us if you are dissatisfied with any element of our product or service in writing by using the contact form here. We reserve the right to request you to provide photographic evidence of or return damaged or faulty items to the postal address for correspondence referenced in clause 1.1 of the Terms and Conditions. If the fault is agreed, a credit or replacement will be issued for the goods.
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