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FAQs.

Product

Our cakes contain 40% fewer calories, 30% less sugar, and 60% less fat per 100g compared with leading brands. They are made with natural colours and flavours and are free from artificial sweeteners. We bake with high quality healthy ingredients including fruits and veggie purees, pure nut butters and low-fat dairy.

Our doughnuts, Pearls and brownies keep for 4+ days at room temperature, 30+ days chilled in the fridge below 5°c and 2 months frozen. Our cookies keep for 2+ weeks at room temperature. We advise storing your cakes in the fridge or freezer from receipt during the warmer months, and if you know you won’t be consuming them all before their ambient best before dates.

Our cakes are packaged in commercially compostable PLA tub and biodegradable card sleeve. These portioned packs are dispatched to you in a mailing box, which needs to be signed for or left safe as it is too large for the letter box. Please note, we do not include a physical invoice with the delivery in the event that our products are being gifted.

We publish the carbohydrate and sugar content of our products per serving and per 100g within each product page of this website. We are unable to offer advice regarding individual sugar and carbohydrate tolerances and suggest this advice be issued by a trained medical professional who is assessing your health.

All of our products are suitable for vegetarians and we have developed a vegan line too, accredited by the Vegan Society. Look for the Vegan sunflower mark on all of our vegan products.

We pride ourselves in using the best quality ingredients and only use natural colours and flavours. Occasionally our products feature small quantities of alcohol in them, especially during the festive season. A number of our products contain tree nuts and peanuts, so it is worth checking each recipe for specific dietary requirements.

All of the colours and flavours used in our cakes are natural and we stick to only using natural ingredients wherever possible. From real Belgian chocolate, to 100% fruit and veg purees and pure nut butters, we use real ingredients in all of our bakes. We carefully assess our suppliers to ensure they reach a high standard of food manufacturing and processing.

You will find all allergen information in bold in the ingredients list for each product sold on our site. We have developed vegan, made without gluten and made without dairy ranges however, as we handle gluten, egg and milk on site, you will notice that all of our products carry a ‘may contain’ warning even if the ingredient is not found in the product recipe itself. The allergens we handle on site are as follows and all of our products may contain traces of these ingredients, even if they do not feature in the ingredient list:

  • Peanuts
  • Tree Nuts
  • Cereals containing gluten
  • Milk
  • Egg
  • Soya
  • Sulphites

Delivery

We currently deliver to the whole of the UK. We are working on delivering to more locations, so stay tuned.

Due to the perishable nature of our goods, we do not recommend delivery to PO box addresses in the UK. Unfortunately we do not ship to PO/APO/FPO international addresses at present.

We deliver to most UK mainland locations on a next day or elected delivery day service which is priced at £3.99 for orders under £30 and free for orders of £30 or more. For more information about exceptions and shipping charges and timeframes to highland and island addresses, click here.

You must pick your delivery date at the checkout and you may choose any future date of your choice up to 90 days in advance. We deliver Tuesday to Saturday. We do not ship or deliver on bank holidays or the days preceding them. Orders placed before 2pm are eligible for delivery the next working and orders placed after 2pm are eligible for delivery the following working day or on an elected day of your choice. Delivery slots are subject to availability. We require 2-4 working days to deliver to some offshore locations which can be found here [insert link to delivery page]. You will receive further updates regarding your delivery window via text message or email on your elected delivery day. Deliveries can occur anytime between 7am and 7pm and unfortunately you cannot choose your delivery timeframe at present.

We require two working days notice to make changes to your delivery date, address or recipient. If you would like to change your delivery details, please contact us as soon as possible with full details of the order number, delivery postcode and requested changes. We will always try our best to accommodate last minute delivery amendments.

We advise choosing a delivery date when the recipient is likely to be home to accept your parcel. Due to the perishable nature of our goods, your order should be delivered as quickly as possible. Your parcel will be left safe or with a neighbour if no one is present to accept the delivery during your allocated delivery slot. You must nominate a safe place to leave your parcel in the event that you are out during the checkout process.

Full details on our returns policy can be found here.

After sales care

We’re sorry to hear your order has arrived damaged. Please send us as much information as possible about the problem along with photos of the damages using our contact form and we will try to resolve it quickly for you.

Our doughnuts, Pearls and brownies keep for 4+ days at room temperature, 30+ days chilled in the fridge below 5°c and 2 months frozen. Our cookies keep for 2+ weeks at room temperature. We advise storing your cakes in the fridge or freezer from receipt during the warmer months, and if you know you won’t be consuming them all before their ambient best before dates.

Our cakes are packaged in commercially compostable PLA tub and biodegradable card sleeve. PLA tubs can biodegrade in under 12 weeks in commercial composting, which provides the perfect balance of microbes, moisture and warmth. Where there is no access to commercial food waste composting (usually your green or brown bin), used tubs should be put in general waste. Used tubs should not be placed in standard recycling bins which collect paper, plastics and metals, as those materials go to a different type of sorting facility. Our packaging is made from plants, not plastic, using lower carbon, renewable or recycled materials, and these sustainability benefits still apply no matter what happens to them after use.

We’re sorry to hear you haven’t received your order. Once dispatched, you can track your delivery through the link below. If you do not have tracking information please get in touch and we will be ready to assist you.

Our courier partners are DHL and Royal Mail. You can track your delivery here: https://track.dhlparcel.co.uk/ or here: https://www.royalmail.com/track-your-item#/.

We want to hear from you. What did you think of the delivery? What do you think of the products? You can leave a review on Trustpilot as well as on each product page of our website. Please contact us in the first instance if there is any problem with your order or delivery and we will attempt to resolve it as quickly as possible.

Account

With an account you can start a subscription, sign up for new product alerts and promotions and receive store credit when you refer friends. You can conveniently re-order the same treats as previously ordered, and save your address and payment method to spare you from entering it each time you order with us.

You can register for a Skinny Bakery account here.

Simply, click the “Lost your password” link to reset your password. If your email address is associated with an account on our system, you will receive an email giving you the option to reset your password, enabling you to recover your account.

There will be an option to subscribe to our mailing list when you register for an account or complete an order on our website. You can also join our mailing list by entering your email address in the footer of our website. Unsubscribe from marketing emails any time by clicking the ‘Unsubscribe’ button in the footer of any marketing email.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • As a proof of purchase and sales record for tax authorities.
  • To trace where are product has gone to in the event of a product recall.

Contact

If you haven’t found the answer to your question here, please don’t hesitate to drop us a line, we’re always here to help.